Customer Satisfaction Feedback extension by JaJuMa is incredibly powerful and flexible.

Our extension allows you to collect and capture more customer feedback than ever before. Both, as quantitative and qualitative feedback. No need to wait and hope for customers to search and find the contact form. Without sending out emails asking for reviews or feedback and hoping for some customers to reply.

Let your customers share what's on their mind right where they are on your site, on any page and layout you decide to offer them to do so by adding the Customer Satisfaction Feedback form.

Motivate your customers to provide feedback by making it as easy as a simple click on a button. Using the typical behavior they are familiar with from social media sites such as Facebook by expressing their emotions by simply clicking "Like" 👍 or "Dislike" 👎 or give a rating ★ ★ ★ ★ ★ .

And while they are already on it, after clicking the Thumbs Up or Down button as quantitative feedback, invite them to share their thoughts in more detail by showing a feedback form for qualitative feedback.

To get as much feedback as possible, our extension allows you to tailor the feedback questions to your customers specifically to your needs. Individually for every layout on which you decide to show the Customer Satisfaction Feedback form.

Of course, every feedback collected is tied and linked to the layout and exact URL from which the feedback was provided.
Enabling you to do detailed analysis and get in-depth insights into which parts of your site are making your customers happy and which parts provide opportunities for improvements.

Unique 3-Step Feedback Flow

Our Customer Satisfaction Feedback extension comes with a unique "3-Step Feedback Flow", providing an user-experience unlike any other feedback form and helping you to gather as much feedback as possible.

Feedback Step 1:
As a first step, customer will only see a form title with your individual question or address to your customer and a "Vote Form" in the form of thumbs up / thumbs down icons.

By addressing your customer directly with your individual layout specific question and showing the visually appealing and familiar like/dislike icons, the customer gets motivated to express whether he overall likes your site and service or if he is rather unsatisfied.
In this first step, the extension leverages the behavioural pattern customers are used to from social media to express whats on their mind and if they like what they see or not with just a simple click.

With this neat little trick, you not only get as much feedback as possible, but also a quantitative feedback that can be analyzed easily to pintpoint which parts of your site are working well for your customers and which parts need improvements in order to make your customers happy.

Feedback Step 2:
While the customer is already in the process of giving feedback, why not try to get more details about what he thinks?

No problem, our Customer Satisfaction Feedback extension allows you to do just that!
After the customer submitted the form in the 1. step with his vote by clicking "Like" 👍 or "Dislike" 👎 or give a rating ★ ★ ★ ★ ★ , he will be "rewarded" with a thank you message, tailored to his choice to show you care about his feedback.
With this thank you message, you can also invite the customer to explain more and provide a qualified feedback...

Feedback Step 3:
...if the customer confirms to provide more feedback, a classic feedback form is shown as popup as overlay.
This form can be customized with your individual message or question and allows the customer to provide a detailed qualified feedback as text message, together with his contact data if he wishes so.

Scope & Features

JaJuMa Customer Satisfaction Feedback Extension enables you to add feedback forms to your Magento store for collecting and gathering valuable customer feedback.

Scope

Customer Feedback forms can be added to all Magento default as well as custom layouts. Of course, customer feedback forms can be configured individually for each layout, allowing you to address your customers tailored to the purpose of each layout and Magento 2 page.

The feedback form is at first shown in an unobstrusive way right above the footer. Instead of showing the typical discouraging feedback form with many fields to fill, only a form title for you to address your customers and some icons are shown.

Of course, unobstrusive does not mean the form will go unnoticed by your customers. The form can be easily customized e. g. by phrasing the form title to directly address your customers with a attention-grabbing question you want to ask and can be easily styled to match your design or stand out by configuring eye-catching colors for the text and icons - just as you prefer.

Manual & FAQ