📝 3. Creating & Customizing Feedback Forms

This is where the real power of the JaJuMa Customer Satisfaction Feedback extension comes to life.
Navigate to
JaJuMa -> Customer Satisfaction Feedback -> Customer Satisfaction Feedback Forms
and click "Add New Form" to begin. Each form can be customized for a specific purpose or location on your site, allowing you to ask the right questions to the right customers at the right time.

⚙️ 3.1 Main Form Settings

• Enable / Disable Form: The master switch for this specific form. Set to Enabled to make it active.
• Store View: Assign the form to a specific store view, allowing you to ask different questions for different languages or regions.

📍 3.2 Choosing Where to Display the Form

You have three powerful methods to control form placement/jajuma-develop/magento-extensions/:

1. Magento Default Layouts:
   The easiest method. Simply select a layout from the "Form in Layout" dropdown
   (e.g., Homepage, Product Page, Cart).
2. Custom Page Layouts:
   For developers. Select Custom Page and enter the full action name of the layout in the Custom Layout field
   (e.g., cms_index_index for the homepage).
3. Specific URL Paths:
   The most granular control. Enter one or more URL paths in the URL Path(s) field.

💡 Pro Tip:
The URL Path(s) field supports Regular Expressions (RegEx) for advanced targeting. RegEx is a powerful pattern-matching language that lets you target entire groups of pages, like all product pages within a specific category. For example, men/tops-men/.* would target all pages within that path. You can test your patterns using a free online tool like regex101.com.

⚠️ Warning:
Forms added via URL Path(s) will override any forms configured for the same page via the Layout setting.

💻 3.3 Form Position: Above Footer vs. Popup

• Above Footer:
  The default, less intrusive option. The form will appear just above your site's footer.
• In PopUp:
  A more attention-grabbing method. The form will appear in a popup overlay.
  • Show Popup after X Seconds:
    Control the timing to avoid interrupting the user immediately. A delay of 5-10 seconds is often effective.
  • Popup Reappear After (Days):
    To avoid annoying repeat visitors, this setting uses a browser cookie to prevent the popup from showing again to the same user for the specified number of days. This is crucial for a positive user experience.

🗳️ 3.4 Configuring the Vote Type & Texts

This is where you define the initial question and interaction (Step 1).

• Vote / Survey Text:
  The main question you want to ask the customer
  (e.g., "How was your shopping experience today?").

• Select Vote Type:
  Choose the interaction model that best suits your question.

💬 3.5 Customizing Follow-Up Messages

These texts control the second and third steps of the feedback flow, guiding the user from a simple vote to detailed feedback.

• Vote Feedback Texts:
  The message shown immediately after a user votes. You can configure a different message for each possible vote
  (e.g., a unique message for a "Thumb Up" vs. a "Thumb Down," or for a 1-star vs. a 5-star rating).

• Survey Answers and Replys:
  For the "Survey" vote type, this is where you define the text for each answer button and an optional, immediate reply for each choice.

• Feedback Form Text:
  The text shown above the detailed message form, inviting the user to elaborate on their vote.

• Thank You Message:
  The final confirmation message shown after a user submits the detailed feedback form.
  If left empty, the global message will be used.

📞 Need Help?

Still have questions or need help verifying your system requirements? Our expert team is here to assist. Please don't hesitate to contact our support team for personalized assistance.