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🌐 2. General & Global Configurations
These JaJuMa Customer Satisfaction Feedback settings, found under
JaJuMa -> Customer Satisfaction Feedback -> Configuration,
control the default appearance and behavior for all feedback forms across your store.
Think of them as the master settings; they act as a fallback if a specific setting is not configured within an individual form, ensuring a consistent look and feel.
Before you begin, ensure the extension is enabled by setting "Enable Extension" to "Yes".
🎨 2.1 Color Settings
Use these options to perfectly match the feedback forms to your store's branding. You can set default colors for every element of the feedback process.
- Vote Form Colors:
Vote Text Color,Thumbs Up Color,Thumbs Down Color,Default Star Color,Selected Star Color.
- Vote Feedback Colors:
Thumbs Up Vote Text Color,Happy Smiley Color,Thumbs Down Vote Color,Sad Smiley Color,Star Vote Text Color.
- Feedback Form & Confirmation:
Feedback Form Text Color,Thank You Message Text Color.
📑 2.2 Global Form Fields & Messages
These settings control the fields in the detailed (Step 3) feedback form.
Choosing the right settings here is a strategic balance between gathering comprehensive data and making it easy for customers to respond.
| Field | Options | Strategic Impact | Best Use Case |
|---|---|---|---|
| Name Field | Optional / Required / Hidden | Balances data collection with user convenience. | Optional is best for maximizing submissions by lowering the barrier to entry. Required ensures you can personalize follow-up communication. Hidden prioritizes user anonymity for candid feedback. |
| Email Field | Optional / Required / Hidden | Determines if you can follow up with the customer. | Optional gives the user a choice. Required is crucial if you intend to reply to every piece of feedback. Hidden is for purely anonymous data collection. |
| Phone Number Field | Optional / Required / Hidden | Collects a direct contact method, but can be a high-friction ask. | Generally best set to Optional or Hidden unless phone support is a primary part of your customer service strategy. |
| Message Field | Optional / Required / Hidden | The core of your qualitative feedback. | Almost always should be Required in the context of the detailed form, as its purpose is to collect a message. Setting to Optional is also viable. |
- Privacy Message:
Use this field to display a message regarding your privacy policy, reassuring customers about how their data will be used.
This is essential for building trust and complying with regulations like GDPR. - Thank You Message:
This is the global confirmation message shown after a user submits the detailed feedback form.
You can override this on a per-form basis (See Creating & Customizing Feedback Forms).
📞 Need Help?
Still have questions or need help verifying your system requirements? Our expert team is here to assist. Please don't hesitate to contact our support team for personalized assistance.
Ready to unlock these features for your store?
The Customer Satisfaction Feedback Extension is the all-in-one solution for understanding your customers and improving your Magento store.
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